We are committed to resolving any problem or dispute you may have with us. Please let us know if you have any problem, dispute of complaint by contacting our Complaints Officer as follows:

 

Complaints Officers

130 Barney St, Armidale, NSW, 2350

(PO Box 509)

Phone: (02) 6772 8311

Toll free:  1800 040 903

Email: armidale@adig.com.au

 

Our complaints officer will deal with your complaint in an efficient and timely manner. Our complaints officer will provide you with information about how your complaint will be processed and the expected time frame for resolving the complaint.

 

If you feel that your complaint has not been resolved properly by us or in a timely manner, then you can refer your complaint to the Australian Financial Complaints Authority (AFCA) or the Australian Securities and Investments Commission (ASIC):

 

AFCA

Phone 1800 931 678 (free call)

Internet: www.afca.org.au

Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne Victoria, 3001

 

ASIC

Information line 1300 300 630

Fax: (03) 5177 3999

Email: infoline@asic.gov.au

Internet: www.asic.gov.au