COMPLIMENTS AND COMPLAINTS
Please feel free to provide any feedback regarding areas where we are doing well or any other point you would like to raise.
We are committed to resolving any problem or dispute you may have with us. Please let us know if you have any problems, disputes or complaints by contacting our Complaints Officer as follows:
Complaints Officers
Shop 1/426 Peel St Tamworth, NSW, 2340
(PO Box 3619)
Phone: (02) 5776 8100
Toll free: 1800 803 194
Email: [email protected]
Our complaints officer will deal with your complaint in an efficient and timely manner. Our complaints officer will also provide you with information about how your complaint will be processed and the expected time frame for its resolution.
If you feel that your complaint has not been resolved properly by us or in a timely manner, then you can refer your complaint to the Australian Financial Complaints Authority (AFCA) or the Australian Securities and Investments Commission (ASIC):
AFCA
Phone 1800 931 678 (free call)
Internet: www.afca.org.au
Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne Victoria, 3001
ASIC
Information line 1300 300 630
Fax: (03) 5177 3999
Email: [email protected]
Internet: www.asic.gov.au